Refund & Return Policy
Refund, Return & Exchange Policy
Thank you for shopping with Triyana.
We take pride in creating jewellery with carefully selected natural stones, freshwater pearls and other thoughtfully sourced materials. Each piece is made with care, and we want you to have a good experience shopping with us.
Please read our policy carefully before placing an order.
1. Returns & Store Credit
We do not offer monetary refunds on purchases.
However, if you receive your jewellery and feel it isn't quite right for you, you may contact us to request a return in exchange for store credit, subject to approval and the conditions below.
* The item must be unused, unworn and returned in its original condition and packaging.
* You must contact us before sending any item back and receive approval from our team.
* Store credit will be issued after the returned item has been received and inspected.
* Store credit cannot be exchanged for cash or a monetary refund.
* Return shipping costs are the customer's responsibility unless the return is due to an error on our part.
Please contact us within 48 hours of delivery to request a return for store credit. We will share the next steps once your request has been reviewed.
2. Fit Issues
If a piece doesn't fit you as expected, please reach out to us and explain the issue. We'll review your concern and let you know what options may be available.
Depending on the piece and the nature of the issue, we may be able to assist with an adjustment, repair or another suitable solution.
Contact us within 48 hours of delivery so we can help.
3. Damaged, Defective or Incorrect Items
If your order arrives broken, damaged or defective due to a manufacturing or shipping issue, contact us within 24 hours of delivery.
An unboxing video is mandatory for damage or breakage claims.
To help us resolve the issue, please provide:
* Your order number.
* A clear, continuous unboxing video showing the unopened package, shipping packaging and the product as it is unpacked.
* Clear photographs of the damage or defect.
* A brief description of the issue.
Please retain the original packaging until your claim has been reviewed.
Once we verify the issue, we will assess the appropriate resolution, which may include a replacement or another suitable solution. If the issue is confirmed to be due to our error, we will guide you through the next steps without charging you return shipping costs.
Claims reported after the 24-hour window or without the required unboxing video may not be eligible for a replacement under this policy.
Damage caused by improper handling, accidents, misuse or normal wear and tear is not covered under this section.
4. Products Not Eligible for Return
For hygiene, safety and product-specific reasons, we do not accept returns or exchanges on the following items:
* Palo Santo
* Sage
* Incense sticks
* Other spiritual or consumable items
These items are final sale.
5. Repairs
Jewellery is delicate and should be handled with care. If your jewellery breaks after use, we may be able to offer a repair service starting at ₹250, depending on the nature and extent of the damage.
Contact us with photographs of the piece and your original order details. We will assess the damage and confirm the repair cost before proceeding.
Repair services are subject to feasibility and availability.
6. How to Contact Us
For return requests, fit concerns, damaged products or repair enquiries, contact us using the details below.
WhatsApp: +91 91361 47951
Email: contact@triyana.in
Please include your order number in your message so we can assist you more efficiently.
Thank you for understanding and supporting Triyana. Every piece is made and packed with care, and we appreciate the opportunity to help if something isn't right with your order.